Privacy policy

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.


Who we are?

The website is owned by MaxFlags GmbH and the Data Controller is:

MaxFlags GmbH
Lünener Straße 23B
D-59192 Bergkamen
Germany

The Data Controller is responsible for and controls the processing of your personal data in accordance with the German Federal Data Protection Act.


Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, address, Email address and payment card information.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.


Email marketing

If you sign up to our newsletter, we may use your Email address to send you information about our products and services. Your Email address will be transmitted to the Email marketing software Cleverreach. You can unsubscribe from the newsletter at any time either by sending us a message or by clicking on a link provided for this purpose in the newsletter. Once you have unsubscribed from the newsletter, your Email address is blocked for any further use and will be deleted at regular intervals.


Autofill

If you use our autofill function for filling in forms, we store the details you enter in a long-term cookie in AES-256 encrypted form. Upon your next visit, we can identify you during the ordering process and will automatically fill in certain entry fields such as first name, last name, address, post code, city / town, Email address, country and selected payment method in your shopping basket. You can deactivate the autofill function when entering invoice and delivery address data in the shopping basket (Step 1) or on the page provided for Deactivating the autofill function.


Review reminder

We may remind you to submit a review per Email if you click on "Buy Now & Review Later" at the end of the ordering process. A few days after placing your order you will receive an Email with a link to the Trustpilot review site. Your order number and Email address are stored in this link in an encoded and authenticated form. If you do not click on this link, no data is transmitted. If you click on "Buy Only", you will not be sent a reminder to submit a review.

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Use of cookies

A cookie is a small text file that is stored on your device.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible.

For further information about how we use cookies, please see our cookies policy.


Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

We will use technical and organisational measures to safeguard your personal data, for example:

  • we store your personal data on secure servers
  • payment details are encrypted using SSL technology

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.


Your rights

If you are concerned about your data, you have the right, subject to the payment of a small fee (currently £10), to request access to the personal data which we may hold or process about you.


Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an Email to sales@royal-flags.co.uk or you can write to us at

MaxFlags GmbH
Lünener Straße 23B
D-59192 Bergkamen
Germany

or call us on +49 2307 - 719 989 310.